The costs of an emergency in your company, regardless of the category to which it belongs, not only affect productivity and business continuity; but it also affects the labor pool of its employees.
Yes!, I´m not no kidding. This is not an issue of the fire department or emergency room of an hospital
An important aspect in emergency management and business continuity when an event happen, it rests on a proper Incident Command Post (ICP).
Not so much importance, is generally been attributed in some organizations to such types of organization. Why?, lack of information most of the time or because they have not had the misfortune of experiencing an devastating event with significant effects for them, so almost everybody rests on their Emergency Plan (rarely tested and trained), which is required by law, not because they have conscientious of the need to have one .
However, e.g., the hotel industry, malls and supermarkets, especially those who have facilities in countries with a high risk index in terms of terrorist attacks or natural events, have experienced on firsthand and learned how critical and important is to implement this type of organization, train the personnel on security matters and specially as a first responders against an anthropic or natural event.
Basically an ICP, is an organization of command and control (C2), which allows a systematic and functional management of the organization, designed to optimize the use of human and material resources to deal with an emergency (to be honest can be used to develop a seminar, music concert or even to react on first response to a massive fire, earthquake, etc.). You have one!!!, the problem is, it is not organized or you don´t know how to use it. This organization facilitates interagency work; ie coordination with all actors involved in an event.
Its main features are:
- It is a management tool; because it contains the main functions, namely: Logistics, Operations, Planning and Administration / Finance.
- It can be used for any event or threat.
- It allows a coordinated response.
- It establishes common, compatible processes with ONEMI and emergency responders and security organizations.
- Allows integration, easing the transfer of information to other organizations.
- It is flexible and adaptive, according to the event.
The most important thing is that it allows to operationalize its Emergency Plan by using Emergency response teams.
Security aspects, both in terms of crime prevention and emergency (security and safety) are issues that each day become more important. The first, by the high rate of robberies and assaults and the second by the increased awareness that has in preparedness for disaster.
Most of the enterprises have implemented a monitoring room, but is necessary to differentiate between a monitoring room which is used for security, unlike of a ICP. Those are absolutely different things (an ICP can have a monitoring room, as a complement to observe).
Upon the occurrence of an event, establishing a PMI, will allow you to define:
- What is the problem? and an approach goals or purpose to achieve to meet the emergency.
- What can you do and how you do it? (Operationalize your Emergency Plan).
- Who will do what?
Moreover, thanks to the operating logic, get record of who did what, when, why and how the emergency was faced (this is specially usefull when people dies and help for investigations).
Explore for more details, learn about the benefits of train your staff, especially security guards; since they are the ones who have the first contact with the victims, transform them into an enhancer and differentiating factor of its preventive management.
It must be considered that the new legislation in Chile, require security personnel possess with basic knowledge of emergency as a complement task on preventing the commission of a crime.
An ICP, will allow you to organize your staff and will make the difference, increasing your resilience factor.
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